Who has time for anything?…. I was always under the impression that when you get older, you slow down….then I think…maybe I have but everything around me has sped up…..more to ponder….I just know time is an increasingly valuable and less available commodity…I feel like I’m running in six feet of water….in a swimming pool with wheels going downhill a hundred miles an hour…I’m not moving very fast but everything else is a blur…..

Friday again already…

Mr. and Mrs “Good Guy” are joining us for dinner at a Japanese Steak House tonight…should be fun….meanwhile, I met these contractor’s earlier in the week, thanks to the younger son …Hopefully, I’ll get that handled yet today…..and I have a client who wants to know what is excluded on a policy he just bought….Still waiting for the exclusions from the underwriter…and he is concerned about copyright infringement..so today, i’ll need to get those matters resolved.. and last but not least, I have an Asian Restaurant I need to quote….before Monday….

Yesterday afternoon, I walked by “Tall Handsome Guy’s” office… he looked tense…I’ve seen that look before…. heck, I’ve felt that look before..many times…”I don’t want to get personal…but is everything okay?”..I asked.. “Just a little pre occupied”… “Is this business related?” “Partly..I just am overwhelmed with remarkets and issues my clients keep calling me about”…. “Why don’t you let the Service Staff handle this stuff?”.. he explained that the clients keep calling him…and that it’s just faster and easier if he does it….

This my friends is what keeps the insurance business from providing that “unlimited income” that could otherwise be available to a man of “Tall Handsome’s” talents…He and “Good Guy” share a common problem.. they would rather do the work themselves than let the service staff do it…that way it will get done the way they want and within the time-frame they want… It all makes sense… but even if “they” do their own service work, they’ll lose clients for one reason or another…so it’s a self limiting philosophy…. “You’re here to provide for your family aren’t you?” I asked…”Yup”..so when you do your own work, and you still lose clients your limiting your time to sell and add new clients….and you stop the income growth….and you also deny the support staff the opportunity to do the work we pay them for…and to learn and grow themselves….. I think he got my point….I hope he got my point.

It’s all about trust really..and time… in our business you have to have a service staff to hand the business off to… then you have to be willing to hand it off and trust that they will do everything in their power to keep your clients happy and then you have to convince your client to extend the same trust to your service people as they have extended to you…..this is one area that “Idea Guy” and I share a common view….Let others do the work their here to do so we can spend more time on other things….. I hope “Tall Handsome” sees the practicality and starts turning more over to our trusty Personal Lines folks…so he can spend more time doing what he does the best…selling…..

Meanwhile, I gotta go sell something….